CLAIMS PROGRAMME
The Claims programme has been designed to provide claims managers with a unique international experience and opportunity to learn and share best practices with international colleagues from the Eurapco Alliance.
Exact dates in 2022 to be decided
The Claims programme is an experience, during which you will deep dive into the implementation of new European legislation in your company. Furthermore, you will have the opportunity to exchange information and knowledge with colleagues from the other companies and witness different best practices in Data Science, which can potentially help in the improvement of your claims service.
DURATION
The exact dated in 2022 to be decided.
LOCATION
The location is yet to be confirmed.
COSTS
Fee indication: €1,675.
The costs of the programme will be charged directly to your company. This fee includes accommodation, drinks and food, trainers, speakers and study materials.
Note: Participants’ travelling costs are not included in programme costs as they can differ per person; prices are exclusive of VAT. Location and costs are subject to change, based on the number of participants.
PROGRAMME DETAILS
WHAT WILL YOU LEARN?
- You will receive expert knowledge on strategic topics like online claims handling, customer satisfaction and artificial intelligence, so you are able to increase the speed and quality of implementation at your company.
- You will address and discuss specific strategic issues of your company, especially data science capabilities, and therefore potentially improve service and business models.
- You will learn how to increase effectiveness through the good practices of other Partners.
- You will learn how to increase effectiveness by addressing what keeps you from implementing changes.
PARTICIPANT PROFILE
The Claims programme has been designed for managers, experienced in the claims field.
Since the programme is conducted in English, good business knowledge of the English language is essential.
PROCESS AND DEADLINES
- If you feel you have the required profile and would like to take part in this programme, click here to apply!
- After your application you will be contacted via email regarding further instructions and requirements.
| Application Deadline |
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| Your application must be submitted by the 31 October 2020. |
| Cancellation Policy |
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In the event of cancellation, programme fees will be payable according to the following schedule:
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CONTACT
For more information on this programme you can contact us at academy@eurapco.com.
PROGRAMME OVERVIEW
Introduction to the programme, welcome and opening
Short introduction of each other via Mural
Claimchallenges with COVID-19
Partners share information of their challenges regarding COVID-19 impact
Introduction day 2
Introduction of the Claims Challenge
Management drive profiles
Explanation of the management drives profiles as follow up on the online tests
Claims Challenge
During the first online meeting, a Claims Challenge will be provided. Participants will be organized in teams to work on this challenge in the period between the 1st and 3rd module. This will be done in virtual teams, using Skype and/or other online tools to collaborate. The outcomes will be presented during the 3rd (on-site) module. The teams will be guided by Eurapco (on the process) and by the sponsor (on the content). Typically, the time invested in the Claims Challenge is 10 hours.
Introduction and getting to know each other
Sharing best practices
- Phase 1: online module
-
Introduction to the programme, welcome and opening
Short introduction of each other via Mural
Claimchallenges with COVID-19
Partners share information of their challenges regarding COVID-19 impact
Introduction day 2
Introduction of the Claims Challenge
Management drive profiles
Explanation of the management drives profiles as follow up on the online tests
- Phase 2: Claims challenge online module
-
Claims Challenge
During the first online meeting, a Claims Challenge will be provided. Participants will be organized in teams to work on this challenge in the period between the 1st and 3rd module. This will be done in virtual teams, using Skype and/or other online tools to collaborate. The outcomes will be presented during the 3rd (on-site) module. The teams will be guided by Eurapco (on the process) and by the sponsor (on the content). Typically, the time invested in the Claims Challenge is 10 hours.
- Phase 3: On-site module
-
Introduction and getting to know each other
Sharing best practices
“Take the parachute and jump! Very challenging course.”
Oscar Montero, Caser
“It was a joyful event, very useful.”
Heli Vuori, Local Tapiola
“Great that you combined individual perspective with external information and benchmarking. You should keep that triangle. Well done!”
Annette Ljungsholm, Länsförsäkringar
“Great to know how others do the same! Exchange, share!”
Michael Zürcher, Swiss Mobiliar
