CLAIMS PROGRAMME
APPLICATION DEADLINE: 30 JUNE 2019
The Claims programme has been designed to provide claims managers with a unique international experience and opportunity to learn and share best practices with international colleagues from the Eurapco Alliance.
25 September 2019 to 27 September 2019
The Claims programme is a three-day experience, during which you will deep dive into the implementation of new European legislation in your company. Furthermore, you will have the opportunity to exchange information and knowledge with colleagues from the other companies and witness different best practices in Data Science, which can potentially help in the improvement of your claims service.
DURATION
The Claims programme is three days long and is held from Wednesday 25 September 2019 at 12:00 to Friday 27 September 2019 at 14:00.
LOCATION
The event takes place in Madrid at the Châteauform La Arena.
COSTS
Fee indication: €1,650.
The costs of the programme will be charged directly to your company. This fee includes accommodation, drinks and food, trainers, speakers and study materials.
Note: Participants’ travelling costs are not included in programme costs as they can differ per person; prices are exclusive of VAT. Location and costs are subject to change, based on the number of participants.
PROGRAMME DETAILS
WHAT WILL YOU LEARN?
- You will receive expert knowledge on strategic topics like online claims handling, customer satisfaction and artificial intelligence, so you are able to increase the speed and quality of implementation at your company.
- You will address and discuss specific strategic issues of your company, especially data science capabilities, and therefore potentially improve service and business models.
- You will learn how to increase effectiveness through the good practices of other Partners.
- You will learn how to increase effectiveness by addressing what keeps you from implementing changes.
PARTICIPANT PROFILE
The Claims programme has been designed for managers, experienced in the claims field.
Since the programme is conducted in English, good business knowledge of the English language is essential.
PROCESS AND DEADLINES
- If you feel you have the required profile and would like to take part in this programme, click here to apply!
- After your application you will be contacted via email regarding further instructions and requirements.
| Application Deadline |
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| Your application must be submitted by the 30 June 2019. Any application submitted after this date will not be considered. |
| Cancellation Policy |
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In the event of cancellation, programme fees will be payable according to the following schedule:
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CONTACT
For more information on this programme you can contact us at academy@eurapco.com.
PROGRAMME OVERVIEW
Introduction & acquaintance
Future of insurance
Customer satisfaction: sharing best practices
Being unstoppable
- Help participants to address what is keeping them from implementing changes as a result of the training
- Experts on this topic will moderate this session
Online claims handling
- Sharing knowledge by participants and workshop
Artificial intelligence
- Insights in new opportunities and workshop
Individual Coaching
- Individual coaching on how to be unstoppable (throughout the day)
Being unstoppable
- Help participants to address what is keeping them from implementing changes as a result of the training
- Experts on this topic will moderate this session
Evaluation of the programme
-
WednesdayStrategic session on the future
of insurance and best practices
on customer satisfaction
-
Introduction & acquaintance
Future of insurance
Customer satisfaction: sharing best practices
-
ThursdayStart being unstoppable, joint
sessions on online claims handling
and artificial intelligence -
Being unstoppable
- Help participants to address what is keeping them from implementing changes as a result of the training
- Experts on this topic will moderate this session
Online claims handling
- Sharing knowledge by participants and workshop
Artificial intelligence
- Insights in new opportunities and workshop
Individual Coaching
- Individual coaching on how to be unstoppable (throughout the day)
- FridayApply gained knowledge to practice
-
Being unstoppable
- Help participants to address what is keeping them from implementing changes as a result of the training
- Experts on this topic will moderate this session
Evaluation of the programme
“Take the parachute and jump! Very challenging course.”
Oscar Montero, Caser
“It was a joyful event, very useful.”
Heli Vuori, Local Tapiola
“Great that you combined individual perspective with external information and benchmarking. You should keep that triangle. Well done!”
Annette Ljungsholm, Länsförsäkringar
“Great to know how others do the same! Exchange, share!”
Michael Zürcher, Swiss Mobiliar
